Return & Refund Policy

Kulpvaro | RETURN & REFUND POLICY
Effective date: November 13, 2026
Website: https://kulpvaro.com
Operated by: Guangzhou Tingyan Trading Co., Ltd.

1. OUR 30-DAY RETURN WINDOW
We accept requests for voluntary change-of-mind returns submitted within 30 calendar days after the carrier confirms delivery. The delivery date counts as day zero. If products in one order arrive separately, the 30-day window is calculated for each delivered product. This is a store return benefit, not a limitation on rights that apply to defective, unsafe, incorrect or misdescribed goods under consumer law.

2. CONDITIONS FOR VOLUNTARY RETURNS
To qualify for a change-of-mind return, the product must be unused, in its received condition and accompanied by all included accessories, labels and components. Include the original packaging when practical, especially where it protects fragile or small parts. Reasonable inspection to confirm what was received does not, by itself, remove statutory rights. Products that are damaged through use or missing important components may not qualify for a voluntary refund. Any product-specific lawful exclusion must be clearly disclosed before purchase.

3. HOW TO REQUEST A RETURN
Email service@kulpvaro.com from the address used for the order. Include the order number, items and variants, quantities, and why you would like to return them. For a defective, damaged or incorrect item, include clear photographs if available. Our team will respond within one business day with a case reference, instructions and the authorized return address or other remedy. Do not send parcels to the registered company address unless the support instructions expressly designate it as the return destination.

4. RETURN SHIPPING RESPONSIBILITY
For change-of-mind returns, the customer pays the cost of a trackable return service. Where a product is defective on arrival, damaged in transit or different from what was ordered, we pay the authorized return shipping cost by providing a return label or written reimbursement arrangements. Please retain proof of shipping and tracking until the case has been resolved. We do not require customers to pay unrelated third parties to unlock a refund.

5. DAMAGED, INCORRECT OR DEFECTIVE ORDERS
If your order arrives damaged, unsafe, faulty or incorrect, stop using any item that may pose a safety risk and contact service@kulpvaro.com. Supply the order number and a description of the problem. We assess the product as supplied against the order description and applicable consumer rights, then provide an appropriate repair, replacement, refund or other remedy. Reporting promptly helps document a delivery issue, but our 30-day change-of-mind window does not extinguish mandatory fault-based remedies.

6. RETURN INSPECTION AND DECISION
We inspect authorized returns within three business days after the carrier records delivery to the designated return address. We check product identity, condition and included components. Once the review is completed, we send an approval or a specific explanation if a discretionary return is declined. A defect claim is assessed separately from an ordinary change-of-mind return; we will not apply an unused-condition rule to unlawfully refuse a remedy for faulty goods.

7. REFUND METHOD AND TIMING
For an approved return, we initiate the refund within five business days after approval. Refunds go back to the original payment method unless another method is expressly agreed and permitted by law. The time required for a credit to appear depends on the issuing bank or payment provider. If your refund does not appear after processing, contact service@kulpvaro.com with the order number; we can provide the relevant processing reference without requesting your complete payment-card details.

8. ORIGINAL SHIPPING CHARGES
For a voluntary change-of-mind return, outbound shipping is not refundable except where applicable law requires otherwise. If we delivered an incorrect or defective item and the customer is entitled to a refund, the original shipping charge attributable to the affected order or item is refunded where required by law. Any refunded tax is calculated from the amount originally paid and the rules of the relevant jurisdiction.

9. ORDER CANCELLATION BEFORE DISPATCH
To cancel, email service@kulpvaro.com with the order number as soon as possible. A cancellation can be confirmed only if the order has not already been handed to the carrier. When we confirm a cancellation before dispatch, we return the cancelled order payment to the original payment method. If dispatch has occurred, the applicable return procedure applies. Do not refuse delivery as a substitute for seeking return instructions unless customer service advises it.

10. EXCHANGES AND PARTIAL RETURNS
To change a size, option or model, contact us before returning your item. Availability is based on the live product listing. We may process an exchange as an authorized return followed by a new order to avoid charging or shipping an unavailable variant. For a partial return, the refund is calculated for the accepted products and any legally refundable tax and delivery charges; other items you keep remain part of the original order.

11. RETURN ADDRESS AND CONTACT
Return parcels must go to the destination specified in the authorization email; it may be different from the registered business address. The registered address below is supplied for legal identification and correspondence, not as a walk-in return counter.
Legal seller: Guangzhou Tingyan Trading Co., Ltd.
Registered address: Room B2709, 2nd Floor, No. 965, Tianyuan Road, Tianhe District, Guangzhou, Guangdong, China
Customer service email: service@kulpvaro.com
Customer service phone: +1 9093274172

12. YOUR STATUTORY RIGHTS
Nothing in this policy reduces consumer guarantees or remedies that cannot lawfully be waived. When mandatory local law gives customers a longer withdrawal period, a different refund timetable, or additional fault remedies, that law takes priority over any inconsistent voluntary store rule stated above.