SHIPPING & DELIVERY POLICY

Kulpvaro | SHIPPING & DELIVERY POLICY
Effective date: November 13, 2026
Website: https://kulpvaro.com
Operated by: Guangzhou Tingyan Trading Co., Ltd.

1. WHERE WE DELIVER
We accept a delivery destination only when a shipping option and associated charge are available for that address in the checkout at https://kulpvaro.com. Available countries, regions and shipping methods are determined by the products in the cart and the address entered. We do not promise worldwide delivery to every destination. If no valid delivery method is shown, the order cannot be completed for that destination.

2. ORDER PROCESSING
After payment confirmation, orders are normally prepared for carrier handoff within one to three business days. This processing window is separate from the courier's travel time. Our business days are Monday through Friday, excluding U.S. federal holidays. Orders placed outside working days begin processing on the next business day. Processing can require more time where an order is held for payment verification, address clarification or an item-specific restriction; we will contact the customer using the checkout email if the exception affects fulfillment.

3. SHIPPING AND TRANSIT ESTIMATES
For orders using our standard service, the estimated carrier transit is seven to fourteen business days after dispatch. Combining normal processing with standard transit produces an overall estimate of eight to seventeen business days after payment confirmation. This is an estimate, not a guaranteed delivery date. The delivery date at checkout, if presented for a particular service, should be read together with the method selected and any destination-specific notes. Severe weather, customs inspections, national holidays and carrier disruptions may affect the estimated date.

4. SHIPPING COSTS
Before the order is paid, checkout displays the available methods and the charge for the selected delivery address. Customers can review the item subtotal, shipping cost, applicable discounts and taxes before confirming payment. No separately arranged off-site payment is necessary to receive the shipping service purchased in checkout. If a promotional shipping discount is available, it appears in the order summary before payment; it does not apply retroactively to unrelated orders.

5. ORDER CONFIRMATION AND TRACKING
After successful checkout, an order confirmation is sent to the email address entered by the customer. Once the parcel is handed to a carrier, tracking information is sent to that email address within one business day when the shipment tracking record is available. Some tracking pages initially show a label created without an acceptance scan; the first carrier movement may appear later. Check the order confirmation and dispatch notices before asking support for a tracking update.

6. MULTIPLE ITEMS OR PACKAGES
An order containing several items may be fulfilled in more than one parcel. Different items can have different inventory locations or dispatch dates. When this happens, the order may receive more than one tracking record. Receiving one parcel does not necessarily mean all items in the order have arrived. Use the order email and available tracking records to identify outstanding items, and contact us if the shipment information does not match the items received.

7. ADDRESS ACCURACY
Customers must provide a complete delivery address, recipient name and any relevant apartment, unit or access information. If you notice an error, email service@kulpvaro.com immediately with the order number and the corrected details. We can update the address only before dispatch or when the carrier permits a modification. An address change cannot be guaranteed after a parcel is handed to the carrier. If a package is returned because of an incomplete or incorrect address, any additional shipping cost will be explained before reshipment and assessed in accordance with applicable law.

8. DELAYED, LOST OR UNDELIVERED PACKAGES
If the estimated delivery window has passed, contact service@kulpvaro.com with your order number and tracking reference. We will review tracking events and, when necessary, open an investigation with the shipping provider. If an order is confirmed lost or was not supplied as promised, we will offer the remedy required by applicable consumer law, including a replacement or refund where appropriate. A carrier status alone does not remove any mandatory seller obligation to deliver the purchased goods.

9. DAMAGED PACKAGES OR INCORRECT CONTENTS
Inspect the external packaging and items as soon as reasonably possible. If an item was damaged during transport or your parcel contains an incorrect product, contact support with the order number and photographs if available. We will review the case under the Return & Refund Policy and provide the appropriate seller-funded remedy. Do not continue using a product that may be unsafe because of transit damage.

10. TAXES, CUSTOMS AND RESTRICTED DESTINATIONS
The amount charged by our checkout is shown before payment. Some international destinations may impose import duties, customs processing requirements or taxes that are not collected at checkout, depending on the shipping arrangement and local law. Where additional recipient-paid charges apply, they must be accurately disclosed before purchase as required by law. Delivery may be unavailable to destinations where carrier, product or trade restrictions prevent lawful fulfillment.

11. SUPPORT AND BUSINESS DETAILS
For delivery updates, changes before dispatch, tracking concerns or missing parcels, contact service@kulpvaro.com or call +1 9093274172. Include the order number and the address or tracking detail needed to identify the shipment; do not send complete payment-card information.
Store: Kulpvaro (https://kulpvaro.com)
Legal seller: Guangzhou Tingyan Trading Co., Ltd.
Registered business address: Room B2709, 2nd Floor, No. 965, Tianyuan Road, Tianhe District, Guangzhou, Guangdong, China

12. CONSUMER PROTECTION
Estimated shipping windows do not override rights under the consumer-protection law applicable to an order. Where the law requires a specific remedy for non-delivery, unreasonable delay or an unfulfilled contract, we provide that remedy regardless of the general estimates stated in this policy.